Frequenty Asked
Questions

We work hard to ensure you’ll love your products but if you do have a concern then we’ll work even harder to resolve it.

Simply contact us via the customer care email address – [email protected] and we will be in touch asap.

All we ask is that the returned product must be in ‘as new’ condition, unworn and in its original packaging with labels attached. The postage for returning items is at your cost but the shipping costs for any replacement items is ours. We strongly advise using a tracked and/or signed for service when returning items as we cannot be responsible for returned items which go missing in transit.

To make a return simply email us at [email protected], let us know the order number and the email address you used when placing the order and we will then contact you to arrange the return.

Please note that returns are only accepted for items you purchased online from www.emptyroads.com. If you have you purchased your item from one of our retail partners, please contact them directly to arrange the return.

If you believe that your product is defective, please contact us as soon as possible. We will get in touch with you asap and evaluate if your product has suffered from a manufacturing defect. If it has, we will offer a replacement (or full refund if the product is not available anymore). Please note that a product will not be considered defective if the problem has not occurred under normal conditions of use or if it results from long term usage.

Washing inside out helps increase the life of your clothes meaning you don’t have to replace them as often. Buying less frequently is the single most sustainable step you can make.

Today’s washing machines are just as effective at 30°C as they are at higher temperatures and by washing at a lower temperature you are reducing your energy consumption significantly

Tumble Driers are energy consuming monsters and used repeatedly can damage the fibres in your clothes. Natural drying is much more friendly to both your clothes and the environment.

We can work with existing logo’s, graphics and colour schemes or create bespoke new elements and designs for your kit, all of which can be applied to a range of jersey and bibshort styles to match your riding requirements.

Talk to us today to learn more about the design process and production leadtimes.